To help us troubleshoot, please answer ALL QUESTIONS fully and complete the boxes that require text.
Firefox users 'may' get Adobe Flash issues. To disable Flashplayer 'Protected Mode' go to Tools > Add-ons > Plugins. Find the entry for "Shockwave Flash" and LEFT-click on "Options". At the base of list, if the box to the right of "Enable Adobe Flash protected mode" is selected, LEFT click to unselect it.
Note: iPad/Safari has issues with the 'Resource' tab withing the Networking for VVoIP program. We're awaiting updates from our 'Authoring' software provider for a fix. Please use Chrome on the iPad instead.