SIP Training and SSCA® Certification

Support Form

To help us troubleshoot, please answer ALL QUESTIONS fully and complete the boxes that require text.

Have you tried another Browser?
If so, please type in the name(s) and version(s)

Yes No

Have you tried to replicate the issue on another PC?

Yes No

Have you tried to replicate the issue at another location i.e. your home?

Yes No

Is the device that you are using now the one you are having the problem on?

Yes No

Your Full name *

Your email address *

The course or exam that 'relates' to the issue

Platform *

Browser *

Browser Version *

Flash Version

More details, please type here *

Snapshot

Please attach a screenshot of the problem if possible.

Known Errors

Getting XML errors trying to view the SIP, VVoIP and QoS module is a known issue when viewing the course through FireFox with FLASH 'disabled'. Please enable FLASH to see this module or use another Browser with FLASH enabled.

Note: A lot of browsers are starting to disable FLASH by default but this is still (for a few months) the best way to view the training. Please enable FLASH when you can in the browsers that you use.

Note: iPad/Safari has issues with the 'Resource' tab within the Networking for VVoIP program. We're awaiting updates from our 'Authoring' software provider for a fix. Please use Chrome on the iPad instead.