SIP Training and SSCA® Certification

Support Form

To help us troubleshoot, please answer ALL QUESTIONS fully and complete the boxes that require text.

Have you tried another Browser?
If so, please type in the name(s) and version(s)

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Have you tried to replicate the issue on another PC?

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Have you tried to replicate the issue at another location i.e. your home?

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Is the device that you are using now the one you are having the problem on?

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The course or exam that 'relates' to the issue

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Flash Version

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Snapshot

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Known Errors

WARNING - SYSTEM ERROR and COURSES NOT LOADING - Please be patient as we know about this and are working hard to fix ASAP.

Note 1: All SIP modules have been updated on 11th March 2019 re: fixes/updates etc. If your training does not load properly then please reset the browser cache and try again.

Note 2: Using the Safari browser on an Apple MAC and/or iPad will result in issues when launching the Networking for VVoIP program. The supported browser for these systems is Chrome.

Note 3: Audio on the 1st slide of a module may not automatically play. This is due to Google changing its Chrome browser behavior. We intend to roll out permanent fixes for this but in the meantime, you can do any of the following. a: use Firefox b: Enable Flash in Chrome c: Simply replay the slide, the Audio will then start.