System Status

This page will be used to display details of system performance that may effect the running of The SIP School. Please check this page on a regular basis as we will post details of any planned maintenance work that may also effect system availability and performance.

November 2010

We have recently moved to newer servers to improve system performance and many other things yet have hit on some serious issues.  Sometimes student courses will seem to have 'disappeared' or courses in the shopping or demo areas seem to have gone.  Rest assured, all information is still there - it's a 'display' issue.  We are working on a fix for this and should have it implemented within the week.  In the meantime, we can get your courses working again but only if you let us know you are affected - send an email to support@thesipschool.com and we'll get on it.

Thanks for you understanding and we'll get things back to 100% really soon.

Graham Francis
CEO, The SIP School
 

October 2008

After a recent upgrade by Adobe to Flash 10 we have found that modules have a problem loading.  We are now implementing a fix and all modules should be loading correctly by no later than 29th October.  Thank you Adobe and our apologies to all our students.

April 16th 2008

All fixes have been implemented to correct the issues caused by the Adobe / JavaScript issue.  Please remember that although courses should run fine in Internet Explorer, it's Firefox that is the browser we recommend.

April 15th 2008

Some of you may have experienced problems opening course modules.  This we have since found has been a result of Adobe changing their Flash software to treat JavaScript differently (read here).  This was an unannounced change and subesequently anyone upgrading (or loading) Flash would get the module loading problems.  We have worked hard to find a fix and this will be implemented across all of our courses today (April 16th 2008).  We apologies for any inconvenience caused.

Apologies for outage on 15th Feb - though fault tracked to Amazons S3 system

http://www.theregister.co.uk/2008/02/15/amazon_s3_outage_feb_2008